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Wednesday, March 16 • 2:15pm - 3:15pm
The Online Experience: A Holistic Approach to Quality Assurance
Do you have a website or provide access to online tools? This session might be for you! Online services are no longer isolated experiences; they are fully integrated in the whole library experience for in-person users, on-the-go users, staff, and remote-only users. How are we ensuring the best experience for all users? Learn how Hennepin County Library takes a holistic approach to online quality assurance that includes usability, accessibility, and functionality as well as a feedback process for bugs and enhancements.

avatar for Tony Hirt

Tony Hirt

Senior Librarian, Web & Online Services, Hennepin County Library
Tony Hirt (he/him/his) has been a public librarian with Hennepin County Library for eight years. He previously worked in children’s publishing, in a law library, and on a help desk. Tony loves providing reference services and improving the online patron experience through ongoing... Read More →
avatar for Stephanie Rosso

Stephanie Rosso

Principal Web Developer, Hennepin County Library

Wednesday March 16, 2016 2:15pm - 3:15pm CDT
Weyerhauser Boardroom