Libraries are software. Our collections and services are delivered primarily via software. Most of our users' experience of the library occurs online and through software regardless of whether the user is physically present in the library. The choices we make in the development, selection, and implementation of this software are not incidental to our delivery of content and services. Rather, they define the limits of our content and services. We can only be as good as our software. http://codyhanson.com/writing/software.html